Customer experience: the point to make a difference

Often underestimated, the customer experience is the nerve center for promoting your accommodation. Many hosting providers think about the importance of attracting new customers, but forget that customer satisfaction makes it possible to multiply the levers of performance.

In this article, we take stock of the small details that allow you to improve the experience of your travelers, which will make them come back to you and recommend your accommodation to their closest circles.

It is essential to meet their needs, before or during their stay. The increase in the experience of travelers depends on the availability of the information made available. A traveller will always thank you for having anticipated their needs and questions. It shows how much attention you pay to the well-being of your customers. And for that, nothing better than digital technology to bring together all the useful travel information.

Increase the travel experience!

For us, tourism comes first and foremost through the experience of travelers.

When traveling, when you book accommodation, there is useful information that you would always like to have on hand: precise directions to the accommodation, addresses recommended by the host, a guide to using the devices and useful numbers in case of need.

In some accommodations, if you are lucky, they are in a filing cabinet upon arrival, all laminated, otherwise, it is the host who delivers all this information that you will have to remember in 2 minutes flat????. Unfortunately, it may already be too late, the information in the booklet could have been useful to the customer before arriving on site.

That's why we created the digital welcome booklet! To allow your travelers to access all the information necessary for the smooth running of their stay before they have even been able to put their bags down.

At Yaago, we help hosts create their own interactive digital booklet that is automatically translated into the language of the traveller. It's simple and it makes it possible to create travellers' favorites.

An excellent travel experience guaranteed!

The ABCs of hospitality

The first thing travelers will remember about accommodation is the welcome. You don't want them saying to their friends after their stay, “I went to an Airbnb in Provence this summer.” You want them to remember the name of your home and recommend it to their family and friends.

We only have one chance to make a good impression!

Pay attention to all the small details in order to make a difference and amaze travelers.

• Have a digital welcome booklet with all the useful information for arrival and for the entire duration of the stay. We consider it to be the indispensable tool and represents the reason why we created Yaago. Be careful, the intention is not to replace you in welcoming your travelers, but to get rid of repetitive questions to which you have no added value by systematically repeating the same thing.

1. Anticipate travelers' questions to avoid hassles upon arrival
2. Make the welcome booklet available in digital format so that it is available at any time of the day and anywhere
3. Create an authentic experience by making travelers remember “the brand” more than the booking platform (see “an Airbnb”)

• Offer the little extra thanks to products stamped with the name of your rental, as is most often found in cottages such as that of The roucoulade (embroidered deckchairs, cotton bags, etc.) and to offer additional sales as we already mentioned in the article Testimonial from two hosts renting live
• Give a little attention, especially with welcome products arranged in the bathroom or on the bed with beautiful bath towels.
• Opt for a connected lock so that travelers have an autonomous arrival and therefore remove the constraint of handing over keys. Our partner Igloohome will delight you! *

*Enjoy a €20 discount on your Iglohome order with the code YAAGO on this link???? https://bit.ly/2QgNnVE

Use digital technology as a tool available to hosts

The more years pass, the more difficult it is to satisfy travelers, especially in this rather difficult period with Covid-19, which is pushing accommodation providers to reinvent themselves.

Digital technology, being at the heart of all activities, is an essential tool for hosts to facilitate the management of their accommodations. And even more so, when you have several properties. You want to be focused on managing your business and not on managing the tools to manage your rental.

The most important thing for you is to be available for your customers. To do this, Yaago becomes your daily ally by helping you organize arrival management in an automated way: prepare to send automatic messages, ask your team to join you to simplify communication and centralize your Airbnb, Booking, VRBO, or other calendars.

The digitization of information makes it possible to facilitate exchanges between the members responsible for the reception to ensure that the stays go as well as possible.

It also makes it easier to share all the information on the reception conditions taken by the host, in particular on hygiene with Covid-19 measures following the current health crisis where it is sometimes difficult to communicate. Our partner La Savonnette will delight your travelers, with hygiene products Made in France and eco-responsible**

**Benefit from 5% on the entire La Savonnette site (excluding accessories) with the code YAAGO5 and 10% on the Aravis range (made in France) and the Bio filling range (made in France) with the code YAAGO10 on this link???? https://bit.ly/lasavonnette

Highlighting places not to be missed

On the Internet, we often find content creations with a lot of recommendations for activities not to be missed for travelers. Perhaps you too like to have the good tips of the local inhabitants, for a more authentic stay.

Yaago also contributes to the sharing of his good addresses and regularly publishes City Guides, such as That of Bayonne with a multitude of essential addresses, for example.

The Yaago platform allows each host to add their own addresses in order to highlight the territory through an interactive map. Travelers just have to look at them in the welcome booklet before leaving in order to organize themselves or at the last minute to have lunch in the best restaurant recommended by their host. And once again, we are responsible for translating the evaluations left by the host.

As such, we have a leitmotif at Yaago: no sponsored links, no recommendations without a detailed comment with a price indication and a rating of 1 to 5 stars.

Give them the chance to have a unique experience!

What I need to remember