Yaago: the software for your concierge

Yaago is a French platform that wants to revolutionize the vacation rental market through high-performance digital tools. The purpose of these tools? Helping all short-term rental professionals, whether they are vacation rental agencies or Conciergeries, to improve their customer relationship as well as all the rental process for better productivity, time savings and increased comfort.

Yaago is the ideal complement to any PMS/Channel Manager (compatible with Yaago) and, if your concierge is Airbnb Luckey program partner, you will be able to synchronize and manage all the operational aspects of your activity as from a control center thanks to our application (and benefit from a special discount). Our concierge software covers all the daily needs of a manager. Below we detail all the advantages of a dedicated software for vacation rentals.

1. Create your interactive digital welcome booklet

Automate and personalize your welcome booklet

This is usually the first thing that comes to mind when renting an accommodation: that travelers have in their possession all the information they need for a smooth stay to avoid very time-consuming questions over and over again. Extremely easy to handle, Yaago allows the creation of a personalized welcome booklet (for each stay), in which you can share all the information relating to the rental of your accommodations. You then choose who to share this information with. Thus, in this booklet, you can, among other things, integrate:

• Digital guides (geolocation, photos, presentation videos and/or 3D visits, documents, descriptions,...);
• Internal rules, house manual;
• Your recommendations and good addresses on an interactive map;
• An automatic translation in order to offer your content in the language of your travelers (but you can also prefer your own translations);
• A space for direct communication with your customers and the possibility of receiving a notification for each message received, to maintain an optimal reactivity rate

This is just an overview of the features and possibilities included in the Yaago digital welcome booklet, you will have noticed that we go much further than a simple welcome booklet.

2. Secure and advanced access management

Our software also allows you to streamline logistics, such as the passenger journey and thus to gain even more productivity and time, with, for example:

• The pre-Check-in, including the collection of the arrival time of your travelers, but also their personal information and/or their specific requests,...;
• The Check in online, to secure each stay by requesting security information from travelers (identity documents, signature of the rental contract, etc.) as well as the online deposit of a deposit, with Swikly (allowing the creation of a bank imprint or a payment link for each stay, excluding Airbnb);
• The establishment of the entry and exit inventory, with photos and videos taken and contradictory inventory made by the tenants;
• The code for autonomous arrivals, up to the remote opening of common areas, with locks and connected key boxes (Igloohome, Nuki, TheKeys);
• Sending notifications to travelers in case of noise pollution with Mînut;
• The personalization of the digital welcome booklet with the purchase of a Yaago QR-code keychain (with your brand design!)

And others functionalities to discover.

3. Automated communication, with everyone and for everyone

Communication management

Communication becomes easy and fluid because you can set up and personalize your automatic messages for travelers, as well as choose the channel of conversation with them: email, SMS, What'sApp, Chat.

Regarding communication with your stakeholders, you can define permissions for a group of people or one in particular and even involve the owners, by providing them with a owner access, to the monitoring of travelers' stays that you manage for them. It is also possible to centralize communication with your travelers by private chat.

As you will have understood, Yaago thus becomes the ideal tool for collaborate as a team.

Concierge software that centralizes everything

Forget evenings planning everyone's missions on Google Calendar or an Excel table, for the whole operations management, you can automatically and manually assign theTasks for the right people. No more misunderstandings and/or oversights since everyone has access to information about them (directly on their smartphone with the Yaago Teams application). Your teammates are always informed of the tasks they are responsible for, thanks to the automation of messages shared at the right time with your entire team (or not), the task schedule or even the internal chat. You thus centralize your schedules, organize and manage everything accordingly through the configuration of your Airbnb/Booking.com connections with Yaago, as well as through that of our integrated PMS partners (Smily, Beds24, Smoobu, Eviivo, SPI).

As you will have understood, Yaago is thus positioned as a real software for your concierge, offering you a suite of 360° functionalities covering all your daily needs.

With Yaago, you can benefit from training sessions as well as access to the Yaago club, with exclusive content. You are not yet decided? Come and discover us and explore our formulas in detail with our free trial offer for the first 15 days.

Request a demo