Yaago

Summary

Owners of short-term rental properties and concierge services know it: the level of accommodation is not only measured by its cleanliness or its equipment. Hospitality also makes it possible to judge the quality of a host. It starts with choosing a good model for an Airbnb welcome booklet. It is a great communication tool in which travelers can find, in a clear way, all the information useful for the smooth running of their stay. In addition, discovering an unknown place can lead to some apprehensions and questions. Reassuring and supporting your tenants as soon as they book, these are the objectives of this short guide. Here's how to make it effective.

1. Choosing a blanket that sheds

A beautiful presentation page is ideal to immediately prove to travelers their excellent choice. Do not hesitate to let your state of mind and the atmosphere of your rental shine through:

Of a title. Welcome them to your home, it's a good start.
A nice photo. Highlight your interior or the surroundings of your property, to make them want to consult the rest of the document.

Adding the mention “house manual” can also make them understand that they will be guided through their stay with you.

💡 Tip: In your welcome booklet, you can further accentuate the Waouh effect by displaying a video upon arrival on your welcome booklet.

2. Customize the Airbnb welcome booklet template with a quick welcome note

This space allows you to present yourself and to give a short history of your property. In this way, you humanize the relationship with your tenants. In principle, they are always happy to know a bit more about the people they live with. This brings a friendly side that will further arouse their interest in your home. This small personal touch contributes to the friendly atmosphere that you undoubtedly want to bring out.

Through its digital booklet, Yaago allows you to create a small personalized welcome note for each reservation. It is visible from the home page of the traveller area.

💡 Tip: If you know that your future travelers are coming for a special event (wedding, birthday) add a personalized note to surprise them and make their experience unique.

3. Create a sheet with all the important information

“What is the wifi code? ” Almost every newcomer is going to ask you this.

This page, which can be consulted from the beginning of the booklet, must include all the information necessary for the comfort and safety of residents, for example:

The famous wifi code.
Emergency numbers (firemen, police).
The contact details of the person to contact during their stay for any questions.
The phone of the nearest doctor.
The contact details of possible stakeholders (garden, swimming pool).

Anticipating the least of their questions and making their stopover at your home ever easier and more pleasant is the point of this page.

💡 Tip: For sharing the Wifi Code but also other important information, we allow you to generate a QR Code for each guide in your booklet. So, access is even faster!

4. Facilitate the reading of the booklet thanks to the summary

Obtaining the information they are looking for easily and quickly will prevent your tenants from panicking and therefore from making you untimely calls. A clear and accessible summary shows the perfect structure of a publication. Each part should be meaningful enough to avoid getting lost in several chapters before finding the right one.

Yaago offers you the possibility to customize the home page of the traveler area to first integrate the most important and essential information for the arrival and stay of travelers.

Do not hesitate to check out this video presenting the Yaago digital welcome booklet

5. Inform travelers about arrival and departure conditions

Arrivals

Set up a time slot. This can be discussed in case of early or late arrival.
Give the conditions for handing over the keys:

In person.
Autonomous via a key box or a connected lock (a pin code can be generated on the Yaago welcome booklet).

Explain the parking rules:

Private. Give, if applicable, a seat number and/or how to access it.
Public. Specify the nearest ones and whether they are free or not.

Departures

In the same way, write down the terms and conditions:

Deadline.
Process. Free departure or meet someone first.
State of play or not.
Complete cleaning or emptying of trash cans and refrigerator only.
Return of the deposit (possibility on Yaago to create a link directly in the passenger area in case of a deposit management system).
Return of keys.

6. Give as much information as possible about housing

They concern, for example:

The use of all the equipment (interior and exterior) of the house. Remember to include all instructions for using household appliances, alarms, or intercoms. Again, on the Yaago digital welcome booklet, you can provide visitors with personalized tutorial videos.
The waste management policy in your neighborhood (collection days, sorting bins, etc.).
All the small practical details that will only improve the daily life of travelers (switching between hot and cold for a faucet, raising the handle of a door to lock it, etc.).

7. Remind me of the rules to be respected

It's your home, so don't be afraid to impose your rules. You have the right to ask tenants to respect them well, without being authoritarian. Since communication avoids a lot of misunderstandings, simply explain your expectations in relation to:

At parties, evenings and noise pollution (to be avoided because the neighborhood is quiet, etc.).
With tobacco. (Outside only?)
Whether or not animals are welcomed and to what extent.
If necessary, to the sharing of common areas (residence with swimming pool, for example).

8. Suggest good addresses in the area

It is very popular with vacationers to be able to know all the shops and services nearby. All the information concerning local tourism (activities, places to visit) is also good to take. Maybe you could even contact local restaurant owners and ask them to give a discount to people visiting them on your behalf, why not?

One of the advantages of Yaago is to offer an interactive map on which only the listed points of interest that you have referenced in your Good Addresses appear. This map also shows the routes to take to get there. All of this, even from a smartphone.

Establishing the perfect Airbnb welcome booklet template is no longer a secret for you. Do you want to go up a gear by offering a unique experience to your travelers? Create your Yaago welcome booklet in minutes.

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